Returns & Refunds
Made-to-order products
VOWHOUND apparel is printed specifically for each order. Because these items are made to order, we do not accept unauthorized returns and preference-based returns or size exchanges are not automatically guaranteed.
Damaged, misprinted, defective, or incorrect items
If your item arrives damaged, misprinted, defective, or different from what you ordered, contact vowhound@gmail.com as soon as possible and no later than 30 days after delivery.
Please include:
- Your order number
- A description of the issue
- Clear photos showing the full item and the problem
- A photo of the packaging and shipping label when relevant
After review, an eligible claim may be resolved with a replacement, refund, or another appropriate solution. Do not mail an item to a return address unless we provide written instructions.
Wrong size, color, or change of mind
Customers are responsible for reviewing product details, color selections, and the Size Guide before ordering. Orders placed in the wrong size or color, and purchases no longer wanted, may not qualify for a return or replacement. Contact us and we will review the situation, but approval is not guaranteed.
Order changes and cancellations
Contact us immediately if you need to request a change or cancellation. Once production begins, an order might not be editable or cancelable.
Refund timing
Approved refunds are issued to the original payment method. The time required for the credit to appear depends on the payment provider or financial institution.
Contact
Email vowhound@gmail.com and include your order number. We aim to respond within 1–2 business days.